Frequently Asked Questions

There is no catch; this Lifetime Warranty is provided to you at no cost at the time of purchase of a qualifying vehicle through an appointment with CarSaver.

4. Can the Lifetime Warranty be transferred to a subsequent owner?

No, the Lifetime Warranty is not eligible for transfer.

5. Is the Lifetime Warranty available to purchase for other vehicles?

No, the CarSaver Lifetime Warranty is only available on qualifying vehicles from a CarSaver Certified Dealer™ at the time of purchase. Visit www.CarSaver.com for complete details on the CarSaver Lifetime Warranty coverage.

6. Where can I have maintenance performed?

It is recommended that you return to the CarSaver Certified Dealership™ where you purchased your vehicle. Alternatively, you may have maintenance performed at another professional repair facility of your choice.

7. How do I know what maintenance is required to keep the Lifetime Warranty active?

Customary maintenance is required and includes changing the engine oil and filter, checking and maintaining the transmission fluid level, topping off all fluid levels, and checking and maintaining the proper level of coolant.

Maintenance is required by oil type and is defined as follows:

Conventional Oil: The vehicle must be serviced at least every 6 months OR 7,500 miles, whichever comes first.
Synthetic / Synthetic Blend Oil: The vehicle must be serviced at least every 12 months OR 10,000 miles, whichever comes first.

8. Why is my dealership suggesting additional maintenance services?

Manufacturers require a minimum level of services and will often state this in the owner's manual. Your driving style and environmental conditions will impact the level of service work required to keep your vehicle performing at peak levels. While you are only required to perform the customary maintenance outlined in your agreement, we strongly encourage you to follow your dealership's recommendations when being offered additional services.

9. How does CarSaver know when I have maintenance performed?

You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle's mileage. For your convenience, you can sign up with Carfax. While some shops report service history to Carfax, it is not universal — but you can add service history directly to your profile.

10. What if I exceed the time or mileage intervals listed in my agreement for customary maintenance?

The program provides a grace period of 1 month OR 1,000 miles, whichever comes first.

11. Can I perform my own maintenance?

No, all services must be performed at a CarSaver Certified Dealership™ or at a professional repair facility of your choice.

12. What is a professional repair facility?

Any repair facility that has a license to do business and can provide a detailed repair order that contains all of the pertinent information regarding the services performed.

13. How do I make a claim if I have a breakdown?

You can begin the process online by visiting: https://contractlookup.portfolioco.com.

Once there, follow the steps to locate your contract. After selecting your contract, simply click the "New Claim" button to start your claim submission.

14. Is there a deductible that I need to pay when I have a covered claim?

There is no deductible on the Lifetime Warranty. Please refer to your contract for specific details. All parts and labor repair costs are covered 100%.

15. If my vehicle breaks down and the breakdown is covered by the agreement, am I required to pay for the repair and then wait to be reimbursed?

No, all authorized repairs are paid by CarSaver directly to the service department immediately after the repairs are completed. For after-hours emergency repairs that leave your vehicle inoperable, please open a claim and upload copies of the completed repair order no later than the next business day via https://contractlookup.portfolioco.com/.

16. What if I need to be towed or need a rental vehicle while my vehicle is being repaired?

Your CarSaver Lifetime Warranty agreement does not provide roadside or rental vehicle assistance. However, if you purchased a CarSaver Protection Plus+ agreement, roadside and rental vehicle assistance is provided for the term of the CarSaver Protection Plus+ agreement.

17. What is the Lifetime Warranty limit of liability?

The limit of liability is the NADA average retail value of the vehicle at the time of claim.

18. Will I lose my coverage if I use my vehicle as part of a ridesharing service?

This varies. Please refer to your contract's "What Your Service Contract Does Not Cover" section for more details.

19. Is the Lifetime Warranty insured?

The program is backed by an "A-" rated insurance company.

20. When will I receive my agreement?

You should receive your agreement within 30 days following the purchase of your vehicle and the registration of your agreement. The agreement will be sent to you from CarSaver electronically at the email address you provided to the dealership at the time of purchase. You can also download a copy of your contract from https://contractlookup.portfolioco.com/.

21. What if I lose my agreement paperwork?

Please visit https://contractlookup.portfolioco.com/ to download a copy of your contract.

If you have any additional questions, please contact us at 866-753-0941.